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9/22/09 1126 am Lesson 1 page 8 paragraph 2
Before you go into the field of battle you need to know your audience so you are not blood in the water.
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Whether you are getting ready to train a 3 hour class or are leading a 2 minute huddle during a timeout you must identify your audience.
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The Prisoner –individuals that would rather be any other place, they feel they are trapped .Characteristics- disruptive, abrasive, sleeping
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The Vacationer – a person who sees training or gatherings as a vacation from work or other unwanted activities
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The Vacationer – Characteristics- Daydreamer, apathetic, humorous, volunteers
806pm
The Expert -a person who may or may not provide expertise of subjects or ideas being talked about in a formal or informal setting.
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The Expert – Challenges you on every topic. Characteristics- Disruptive, aggressive, arms crossed
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An Information Expert must actively study, teach, or train a specific subject for 10 years full time (approximately 40 hours per week) before technically becoming an “Information Expert”
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The Explorer – (this is who we yearn for folks) the individuals that are looking you in the eye, eager to learn new content and will apply it soon after your new information is provided
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Characteristics- talkative, asks lots of questions and takes plenty of notes, may take the subject off course…to left field and beyond….
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It is critical to identify your audience as soon as possible.
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It is highly suggested that you make mental notes of your audience immediately in order to develop strategy that you can utilize within minutes of interaction.
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Larger groups will obviously take longer to pinpoint than a small team.
"Many of life's failures are people who did not realize how close they were to success when they gave up." - Thomas Edison
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Engaging your audience with the following strategies will provide you with your core of operations:
309 the call out
Put the prisoner on the spot by welcoming them into the group. This is aggressive on your part but will be a great *icebreaker and will provide laughter.
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Ice breaker- something done or said to relax a formal atmosphere or situation; a ship with a reinforced bow to break up ice and keep channels open for navigation
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If necessary recall being a prisoner yourself. Anytime you can stop recall being any of these characters is great.
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It is fantastic to be human to your group because sometimes we can appear robotic because we are so into our training. Build up your momentum!
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It is very important to mention that the vacationer and the expert are closely related. Your student could be on vacation because they are previously knowledgeable in the subject or may have past experience.
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Watch for wolves in sheep’s clothing. So let’s change it up a bit. Take your topic out of the text book and explain it in a real life situation.
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Get off topic a little in the beginning so that you capture the vacationers’ attention and suck them in by telling a story that relates.
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Finally put the topic into the hands of the vacationer by giving them the floor for a minute to share their story on topic.
In some cases you may have to talk to your experts individually without making a spectacle of your conversation (preferably after class).
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All bets are off if you have a 3 hour class to train and the expert is being disruptive early on.
“The Call Out” can be executed at this point.
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Your 2 main goals for your expert is to get them to stop being disruptive but they must feel important by contributing to your training. Let the expert become your teacher’s aide.
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The worst case scenario is when the expert has learned the topic of discussion one way prior to this training “your way” or the “new way.”
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Your students could become torn on which way works best or worse use the experts’ information and not yours.
Here is a list of questions and statements you can lay on the expert after delivery of your subject in training: Please note placement of these suggestions should be in front of class or group
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“How did you handle that situation at your company?”
“I totally understand where you are coming from but we do it this way not because your way is wrong but because…
Can you tell us a little more about that…” (*delivery sandwich)
“Can I use you for a minute? Great please demonstrate…”
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Delivery sandwich- sandwiching criticisms between layers of praises
The Explorer- “We came, We saw, We conquered, Is that it?”
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The explorer will help you steer your audience. But will it be in the direction that you want to head? Well hopefully you are constantly monitoring yourself talk mechanism and internally are processing the direction of your audience.
Many RTs
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So here is what you need to know:
(this is the most important) Be available for your student.
Whether you stay after your presentation and or are available for one on one or questions need to be answered during class, L you need to make your brain available for the picking.
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- Know your material. Welcome the challenge. Study up
If you are BIG TIME (leader, respected, empowering) you must be or act as if you are the material/subject matter expert at all the times.
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If you are a rookie or a seasoned veteran this always applies. So if you half too “* fake it till you make it” and or “*act as if.”
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“fake it till you make it” – If you have passion and love and wish to become a subject matter expert then you do whatever you can to prepare yourself for the environment that you are about facilitate and sessions in the future.
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– Act as if you are the president, Act is you have a million dollars…..You feel great, You are being promoted, You own your business..Show it
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